Frequently Asked Questions
Everything you need to know about Wyze products and support.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 4-7 business days depending on your location within the contiguous United States.
What is your return policy for smart home devices?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do Wyze products come with a warranty?
Yes, most Wyze hardware products come with a one-year limited warranty that covers defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and PayPal for secure transactions.
How do I track my order status?
Once your order ships, you will receive an email with a tracking number. You can also track your package by logging into your account on our website and visiting the 'Order History' section.
Are your electronics compatible with voice assistants?
Most Wyze devices are compatible with Amazon Alexa and Google Assistant, allowing you to control your smart home using simple voice commands.