Returns & Exchanges

At Wyze, we stand by our products and offer a 30-day return policy for items purchased directly from our store. If you are not 100% satisfied with your smart home device, we are here to help you make it right.

Return Process

• 1.
  Verify Eligibility

  Ensure your product is in its original packaging and was purchased within the last 30 days to qualify for a full refund.

• 2.
  Submit a Request

  Visit our online Support Center to initiate your return and receive a Return Merchandise Authorization (RMA) number.

• 3.
  Ship Your Item

  Securely pack your device and use the prepaid shipping label provided to send the package back to our fulfillment center.

• 4.
  Receive Your Refund

  Once our team inspects the returned hardware, we will process your refund back to the original payment method within 5-10 business days.